Out of Hours Support
When calling the surgery outside of our normal working hours you will no longer be automatically redirected to the Out of Hours Service. Instead you will hear a message that will ask you to hang up and call the NHS 111 service.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.
For many problems telephone advice may be all that is needed, but if it is decided that you need to see a doctor, then you will be asked to attend the GP On Call Centre at:
Litherland Town Hall Health Centre
off Hatton Hill Road/Field Lane
Liverpool
Merseyside
L21 9JN
Home visits are only for those who are too ill to travel.
Please leave all non-urgent calls until the surgery is open again during the normal working hours.
NHS Walk-In Centres
NHS Walk-In Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including:
- infection and rashes,
- fractures and lacerations,
- emergency contraception and advice,
- stomach upsets,
- cuts and bruises, or
- burns and strains.
NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Accident & Emergency (A&E)
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:
- loss of consciousness,
- pain that is not relieved by simple analgesia,
- acute confused state,
- persistent, severe chest pain, or
- breathing difficulties.
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.